Overview
University Hospital Coventry and Warwickshire (UHCW) NHS Trust is home to one of the largest teaching hospitals in England, serving over one million residents in the West Midlands. With a workforce of more than 9,000 individuals, the Trust plays a vital role in healthcare delivery, education, and research in the region.
The Challenge
As the demand for Audiology services increased in the aftermath of the pandemic, the Trust found itself facing significant delays in providing timely care for adult patients. Long waiting lists for assessments, fittings, and reviews had led to patient frustration and increased pressure on in-house staff. The Trust was looking for a solution to address this backlog and required an insourcing partner who could seamlessly integrate into their existing operations while delivering high-quality patient care.
Our Approach
Pre-2023, we began collaborating with University Hospital Coventry and Warwickshire NHS Trust to provide additional weekend capacity for adult Audiology services. After assessing the Trust's needs, we initiated a plan to supply one or two skilled Audiologists every weekend. These clinicians worked closely with the Trust's staff, allowing the hospital to increase their throughput without disrupting weekday operations.
Each weekend, our clinicians handled approximately 24 patients, focusing on assessments, fittings, and reviews. This consistent, targeted effort helped the Trust reduce the waiting lists and provide timely care to patients who had been waiting extended periods for treatment.
Highlights
Our insourcing work with University Hospital Coventry and Warwickshire NHS Trust delivered notable improvements in their Audiology service:
- We provided 1-2 Audiologists every weekend to support the Trust's adult Audiology services.
- Each weekend, our team saw around 24 patients, helping to alleviate pressure on the Trust's weekday operations.
- Our clinicians worked exclusively on adult Audiology cases, focusing on assessments, fittings, and reviews.
- The integration between our team and the Trust's operations ensured that we could deliver care efficiently without disrupting the hospital’s regular service delivery.
Outcomes
Through our collaborative efforts, we achieved a 90% reduction in the adult Audiology waiting list for assessments, fittings, and reviews. The increased capacity provided by our team allowed the Trust to improve patient access and experience significantly, easing the strain on their internal staff and improving overall service delivery.
Our ability to provide consistent weekend cover ensured that the backlog was managed effectively, allowing the Trust to deliver timely care and restore operational efficiency. The partnership between our team and University Hospital Coventry and Warwickshire NHS Trust continues to demonstrate how strategic insourcing can make a tangible difference in patient care and service management.
Client Comments
Out of all the Audiology providers, TPG Insourcing is the one we contact first. When putting a team together, they send us CV’s and don’t question why we are declining an individual; they also don’t pester us with unnecessary e-mails. They understand if we need to use another provider if the right solution is with them. Simon and Lui are very friendly, easy to talk to and communicate well verbally and via e-mail.
Mrs Gosling, Audiology Administration Service Manager, University Hospital Coventry and Warwickshire NHS Trust